Telos Customer Support

Telos Customer Support Center (TCSC)

For assistance, please contact us 24/7/365:

Call toll-free: 1-800-999-9987

E-mail: support@telos.com

Xacta® IA Manager Solutions Support:
Call toll-free: 1-888-718-6623
E-mail: support@telos.com
Visit the Customer Service Center and get the latest product news, enhancements, and updates.You can also use this form to register product enhancements.

Details on support and maintenance for Xacta IA Manager software solutions.

Telos Secure Mobility Solutions Support:
Call toll-free: 1-800-708-3567, press #4
E-mail: Wireless.Support@telos.com

Telos Identity Management Support:
Call toll-free: 1-888-471-5119 (continental U.S.)
E-mail: TelosIDsupport@telos.com

Telos AMHS Support:
Call toll-free: 1-888-453-3567 (continental U.S.)
E-mail: AMHS.Support@telos.com
Log into the AMHS Central customer portal for product news, enhancements, and updates.
Details on support and maintenance for AMHS.

The TCSC Difference

Customized Support
Each Telos contract is implemented as a custom program that’s tailored to meet the statement of work required by the customer.

Contact Management Center
Telos maintains a 24/7/365 Contact Management Center that’s been in continuous operation for more than 20 years.

Help Desk
Cross-trained and certified personnel provide Level I and II support for problem analysis and identification on most major hardware brands and for Telos secure enterprise solutions.

Web-based support
Support portals for opening and tracking tickets, Web-based reports.

Integrated spare/ replacement parts
Delivery from inventory or immediate purchase/ drop-ship to ensure minimal downtime.

Value-added warranties
Managed, extended, and expanded OEM warranties to ensure you get the coverage your agency requires.

Field support
Provided by our staff and the industry’s leading third-party service providers.