Telos Customer Support

TSA PreCheck® By Telos Support:

Call toll-free:
1-833-777-1811

Email:
support@telosid.com

The Telos Difference

  • Customized Support: Each Telos contract is implemented as a custom program that’s tailored to meet the statement of work required by the customer.
  • Contact Management Center: The Telos Contact Management Center has been in continuous operation for more than 20 years.
  • Help Desk: Cross-trained and certified personnel provide Level I and II support for problem analysis and identification on most major hardware brands and for Telos secure enterprise solutions.
  • Web-based Support: Support portals for opening and tracking tickets, web-based reports.

Support Contact Information

Call toll-free:
1-833-777-1811

Email:
support@telosid.com

Visit the Telos Concierge Service for Xacta® page for details about our robust customer support program that minimizes time-to-value by providing application support, access to the TCS Customer Support Portal, and limited Subject Matter Expert (SME) support.

Call toll-free: 1-888-718-6623

E-mail: support.services@telos.com

Call toll-free: 1-888-453-3567 (continental U.S.)
Email:
AMHS.Support@telos.com
Details on support and maintenance for AMHS.

Call toll-free: 1-888-471-5119 (continental U.S.)
Email: 
TelosIDsupport@telos.com

TSA Aviation Channeling Services
1-866-807-9336
dac.support@telos.com

IDVetting/FBI Channeling
1-800-714-3557
idvetting.support@telos.com

Read about how to report any security-related concerns here.

Call toll-free: 1-800-999-9987
Email: support.services@telos.com

Learn more about Telos products, services, and solutions.