Telos® Customer Support

Call toll-free:
1-800-999-9987

Xacta Solutions Support:

Call toll-free: 1-888-718-6623

E-mail: support@telos.com

Visit the Telos Concierge Service page for details about our robust customer support program that minimizes time-to-value by providing application support, access to the TCS Customer Support Portal, and limited Subject Matter Expert (SME) support.

Telos Secure Mobility Solutions Support:
Call toll-free: 1-800-999-9987
Email:
support@telos.com

Telos Identity Management Support:
Call toll-free: 1-888-471-5119 (continental U.S.)
Email:
TelosIDsupport@telos.com

Telos AMHS Support:
Call toll-free: 1-888-453-3567 (continental U.S.)
Email:
AMHS.Support@telos.com
Details on support and maintenance for AMHS.

Accessibility:
Details on Section 508 Compliance and Accessibility

The Telos Difference

Customized Support
Each Telos contract is implemented as a custom program that’s tailored to meet the statement of work required by the customer.

Contact Management Center
The Telos Contact Management Center has been in continuous operation for more than 20 years.

Help Desk
Cross-trained and certified personnel provide Level I and II support for problem analysis and identification on most major hardware brands and for Telos secure enterprise solutions.

Web-based support
Support portals for opening and tracking tickets, Web-based reports.

Integrated spare and replacement parts
Delivery from inventory or immediate purchase and drop-ship to ensure minimal downtime.

Value-added warranties
Managed, extended, and expanded OEM warranties to ensure you get the coverage your organization requires.

Field support
Provided by our staff and the industry’s leading third-party service providers.