Telos Concierge Service for Xacta Maintenance and Support
Your purchase of Xacta includes full access to Telos® Concierge Service (TCS), a robust customer support program that minimizes time-to-value by providing application support, access to the TCS Customer Support Portal, and limited Subject Matter Expert (SME) support. This includes access to the Telos Concierge Portal, which offers an extensive library of self-help content including FAQs and instructional videos.
Using the Telos Concierge Portal
Before reaching out…
Please collect and be prepared to provide the following information prior to contacting Telos Concierge Service:
- Your Telos-issued customer ID (found on your new customer welcome letter)
- Your contact information (name, company, address, email, primary and alternate phone numbers)
- Application name and version number
- A screen capture or description of any error messages or error output associated with the issue
- Determine the operating system and/or database platform and version numbers.
Product Enhancement Suggestions and Requests
Getting your feedback about Xacta is important to us. If you have a suggestion for a potential improvement or an enhancement request, please talk to your onsite Xacta Professional Services team members about your idea.
For pricing details on Xacta maintenance, please contact your Telos sales representative at 877.409.2282 or send an e-mail to firstname.lastname@example.org.
Disclaimer: Telos reserves the right to modify this Maintenance and Support policy at any time.