Unified Communications and VOIP Offerings

Telos Expertise in the UC / VoIP Arena

The Telos team of certified engineers have decades of experience across many industries, including government, contact centers, enterprise voice networks, and many others. When necessary, we also utilize specialized sub-contractors to ensure an optimized and properly functional voice network.

Telos® offers a complete array of UC/VoIP (Unified Communications / Voice over Internet Protocol) offerings built on proven, industry-standard platforms such as Avaya and Cisco.

Additionally, Telos has relationships with many of the industry’s biggest and most proven hosting platforms, such as Genesys and Five9, as well as many others. UC/VoIP offerings engineered by Telos experts may be either developed as on-premises solutions or hosted with Telos partner providers.

What is Unified Communications (UC) and Voice Over Internet Protocol (VoIP)?

UC platforms provide a means of merging many of the most common communication methods into one simple-to-use platform. Organizations leveraging such platforms can easily pass information across applications.

Examples of such applications include:

• Voice calls
• Instant messenger applications
• IVR (Interactive Voice Response) services
• Email integration
• File sharing
• Voice mail services
• Presence services
• Video and audio conferencing platforms

The Benefits of Voice Over Internet Protocol (VoIP)

VoIP allows calls to be sent over your internal data network and utilizes a secure internet or private data connection to your carrier provider. This provides many advantages over the traditional telephone networks of years past, including:

• Lower costs for services – VoIP virtually eliminates long-distance charges, as calls traverse the internet and data networks via Session Initiation Protocol (SIP) trunks rather than traditional telephone networks.
• Device flexibility – VoIP calls can be made on any device that has a secure connection to your network or the internet. Devices can be VoIP or SIP desk phones, laptops and PCs, smartphones, and even terminal devices.
• Quality monitoring and management – Since your VoIP and UC traffic will now be traveling through your LAN as well as outside WAN services in the form of data packets, such traffic can be monitored by platforms traditionally reserved for data traffic only. This makes it easier to identify any potential issues in advance.
• Scale up or down easily – Since the physical footprint of modern VoIP systems has decreased dramatically, changing the size of the platform is much easier. You will no longer need to add cabinets to provide a physical connection for every device.

Secure Networks

Telos Corporation is a leading IT and cybersecurity solutions and services provider, dedicated to
transforming requirements into superior results for government and commercial customers.

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In most cases, when compared to a traditional Time Division Multiplexing Platform (TDM), the overall footprint of VoIP systems is decreased by 75-90%.

This provides many benefits, including:

Voice Network Security

Of course, when voice traffic traverses data networks, security is paramount. While existing security on an organization’s LAN and WAN spaces matters, Voice Network Security is also handled by:

• Onboard server hardening
• Encryption protocols
• Certificate Authorities
• Multi-level device authentication via session border controllers
• Session managers
• Core applications

Taking security levels for government and DOD requirements into account, all platforms that Telos installs are approved and certified to adhere to Security Technical Implementation Guide (STIG) and Military Unique Deployment Guide (MUDG) requirements.

Telos Contracts