Telos ID Technology Support Center (TSC)

Round-the-clock customer service, deployment, and logistics backed by advanced tools and technologies.

Call toll-free: 1-888-471-5119 (continental U.S.)

E-mail: TelosIDsupport@telos.com

Telos ID’s Technology Support Center (TSC) offers an ISO 20000-compliant, fully integrated managed service supported by SaaS and cloud technologies that tether a complex network of resources and facilities to deliver end-to-end logistics support around the world.  Our TSC operates across more than 2,000 sites globally to deliver products and services that are vital to the military, first responders, law enforcement, and other communities of interest.

• 24×7 customer and technical service agents providing Tier I, II, and III support
• Cloud-based interactive voice response (IVR) and automatic call distribution (ACD) for around-the-clock customer service with self-help and automated routing features
• FedRAMP-certified, cloud-based service management and service delivery system that can quickly scale to support multiple environments
• Full integration across several of the largest global shipping companies for rapid fulfillment of orders
• Fulfillment system that can provide hardware, software, and services across more than 400 established OEM partnerships
• Asset management solutions to track equipment, warranties, and resources used across the globe
• Enhanced maintenance services that support mission-critical, high-availability infrastructure environments
• A global network of deployment and field support staff to provide on-site technical services
• Nearly 1.5 acres of warehouse, shipping, receiving, and state-of-the art integration space within a government-cleared facility