AMHS VPAT

Version 1.1
8/3/01

The purpose of the Voluntary Product Accessibility Template is to assist Federal contracting officials in making preliminary assessments regarding the availability of commercial Electronic and Information Technology products and services with features that support accessibility. It is assumed that offerers will provide additional contact information to facilitate more detailed inquiries.

The first table of the Template provides a summary view of the section 508 Standards. The subsequent tables provide more detailed views of each subsection.

There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, “e.g., equivalent facilitation.” The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product.

Date: October 27, 2011
Name of Product: Automated Message Handling System (AMHS)
Contact for more Information:
Joe Ritz

Summary Table
Voluntary Product Accessibility Template
CriteriaSupporting FeaturesRemarks and explanations
Section 1194.21 Software Applications and Operating Systems  
Section 1194.22 Web-based internet information and applications  
Section 1194.23 Telecommunications Products  
Section 1194.24 Video and Multi-media Products  
Section 1194.25 Self-Contained, Closed Products  
Section 1194.26 Desktop and Portable Computers  
Section 1194.31 Functional Performance Criteria  
Section 1194.41 Information, Documentation and Support  
Section 1194.21 Software Applications and Operating Systems – Detail
Voluntary Product Accessibility Template
CriteriaSupporting FeaturesRemarks and explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.The AMHS does provide graphic representation of keyboard functionsCompliant
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.Features of other accessibility features are not disrupted or disabledCompliant
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.N/AAMHS is essentially a web-enabled application and the salient features are covered in the web section of this form.
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.N/ASame as above.
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application’s performance.AMHS images used on a consistent basisCompliant
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Compliant
(g) Applications shall not override user selected contrast and color selections and other individual display attributes.User cannot select colors in the web application but the capabilities provided in MS to enhance video are availableCompliant
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.No animation essential for operation existsCompliant
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.Color coding is used for certain types of messaging but there are other means to convey the information not requiring colorCompliant
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.N/AThe AMHS user cannot adjust color or contrast
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.No blinking elements presentCompliant
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.See Web SectionCompliant

Section 1194.31 Performance Criteria – Detail
Voluntary Product Accessibility Template

1194.31 Standard Criteria & Checklist QuestionsEvaluation
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.Meets Standard
a.1 Are all features of the product or service available to users of the product or service with no vision?Meets Standard
a.2 Are all features of the product or service available to users of the product or service with assistive technology?Meets Standard
a.3 Are all features of the product or service available to users of screen readers? (The product or service can not be usable with one screen reader and not another.)?Meets Standard
a.4 Are all features of the product or service available to users of Braille displays?Meets Standard
a.5 If visual alerts are provided, are they also available in an auditory manner?Not Applicable
a.6 If multimedia products are provided are they video described?Not Applicable
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.Meets Standard
b.1 Are all features of the product or service available to users of the product or service with low vision?Meets Standard
b.2 Are all features of the product or service available to users of the product or service with low vision using assistive technology such as screen magnifiers (The product or service can not be usable with one screen magnifier and not another.)?Meets Standard
b.3 If visual alerts are provided, are they also available in an auditory manner?Meets Standard
b.4 If multimedia products are provided are they video described?Meets Standard
b.5 If multimedia products are provided can they be enlarged?Meets Standard
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are
deaf or hard of hearing shall be provided.
Meets Standard
c.1 Are all features of the product or service available to users of the product or service with no hearing?Meets Standard
c.2 If audio alerts are provided, are they also available in a visual manner?Meets Standard
c.3 If multimedia products are provided are they captioned?Meets Standard
(d) Where audio information is important for the use of a product or service, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.Meets Standard
d.1 Are all features of the product or service available to hard of hearing users?Meets Standard
d.2 Can a default audio output be set to various levels and is it user selectable?Meets Standard
d.3 If audio alerts are provided, are they also available in a visual manner?Meets Standard
d.4 If multimedia products are provided are they captioned?Meets Standard
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.Meets Standard
e.1 Are all features of the product or service available to users that do not require user speech?Meets Standard
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.Meets Standard
f.1 Are all features of the product or service available to users that do not require fine motor control or simultaneous actions and that is operable with limited reach and strength?Meets Standard
f.2 Are all features of the product or service available to users of voice recognition technology?Meets Standard
f.3 Are all features of the product or service available to users of pointer technology?Meets Standard
f.4 Are all features of the product or service available to users of eye tracker technology?Meets Standard

Section 1194.41 Information, Documentation and Support – Detail
Voluntary Product Accessibility Template

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.Meets Standard
a.1 Is product support documentation provided to end-users?Meets Standard
a.2 Is support documentation available in accessible electronic formats?Meets Standard
a.3 Can support documentation be used with assistive technology such as screen readers, Braille displays, screen magnifiers, voice recognition technology, etc.? (Note this is a function of §1194.31 Functional Performance Criteria)*Meets Standard
a.4 If product support documentation is provided as HTML, is the documentation conformant with §1194.21 and §1194.22?Not Applicable
a.5 If product support documentation includes multimedia demonstrations, is there captioning and video description for the demonstrations?Not Applicable
a.6 Is there an additional charge for alternate formats?Meets Standard
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.Meets Standard
b.1 Is accessibility and compatibility support documentation provided to end-users?Meets Standard
b.2 Is accessibility and compatibility support documentation available in accessible electronic formats?Meets Standard
b.3 Can accessibility and compatibility support documentation in electronic format be used with assistive technology such as screen readers, Braille displays, screen magnifiers, or voice recognition technology? (Note this is a function of §1194.31 Functional Performance Criteria)*Meets Standard
b.4 If accessibility and compatibility support document is provided in HTML is the document conformant with §1194.21 and §1194.22?Meets Standard
b.5 If accessibility and compatibility support documentation includes multimedia demonstrations is there captioning and video description for the demonstrations?Meets Standard
b.6 Is there an additional charge for alternate formats?Meets Standard
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.Meets Standard
c.1 Can support personnel communicate with TTY users?Meets Standard
c.2 Can support services talk to relay services?Meets Standard
c.3 Can TTYs leave messages on the support services voice mail systems? Refer to §1194.23 (c).Meets Standard
c.4 Do customer support services have a time-out period on their phone system? Does the timeout give an auditory and visual alert when the time interval is about to run out? Refer to §1194.23 (d).Meets Standard
c.5 Can the user indicate more time is required? Refer to §1194.23 (d).Meets Standard
c.6 Does the product support service have a website? If yes, does it pass §1194.21 and §1194.22 for the website?Meets Standard
c.7 Does the product have a chat feature for product support service? If yes, does it pass §1194.21 and §1194.22?Meets Standard