IT Service Management (ITSM)
Telos Assures You of Quality in IT Service Delivery
- Experienced professionals in DoD and federal ITSM planning, deployment, and management
- Lower costs, improved support, greater user satisfaction with IT services
- Improved mission assurance for your organization
Telos Corporation offers IT Service Management (ITSM) solutions and capabilities for DoD and federal agencies that can help transform your organization from needing the support of IT to wanting
the support of IT.
We’ve brought this vitalizing level of support to NORAD, USNORTHCOM, the 561st Network Operations Squadron and other organizations, providing them an array of service management processes and federal ITSM consulting in order to align their IT services with their mission-critical requirements.
Telos puts great emphasis on quality assurance. Our ISO 9001-2000 quality management system is integrated into all operations and assists in measuring quality performance to help ensure contract compliance.
Telos leverages IT Service Management frameworks such as ITIL®, COBIT, CMMI, PMI, and other industry best practices for identifying, planning, delivering and supporting IT services to our customers. These assure excellence and eliminate risks in ITSM to support the accomplishment of your mission.
Telos’ certified, experienced professionals use an array of frameworks to provide complete DoD and federal IT Service Management solutions so you can be confident in the quality of services offered and value delivered to your customers.
Team Telos has requisite knowledge and first-hand experience gained from highly successful ITIL implementations for a variety of customers. We offer a large roster of expert ITIL Practitioners and Experts with practical experience using the processes and tools needed to support federal ITSM implementations. The Telos Customer Support Center (TCSC) -- our 24x7x365 service desk -- uses an ITIL-based approach for service management and delivery. The TCSC has been in continuous service for more than 20 years.